Future of chatbots in health care – Mobinius

Chatbots for HealthCare

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The field of healthcare and medicine has evolved and branched out thanks to the influence of technology. When you look into the future, the artificial intelligence in healthcare industry, chatbot forms a vital element. In fact, the top hospitals in America have already equipped themselves with Chatbots in Healthcare.
People now have the internet that gives them answers to all their queries. This makes the job of the physicians tougher, because some patients get carried away by the information overload, leading to self-medication and the use of over the counter medicines even without consultation with a physician. Why does this happen? Most popular hospitals aim at fully equipping the hospital with state-of-the-art healthcare equipment. But one major aspect is left out- the effective engagement of the patient. Finding a doctor and then getting an appointment at a favorable time is tough. For the doctors, it gets tough to remember the patient information every time. And patients get discouraged due to the lack of follow up after the treatment. If there is one tech that can bridge all these small gaps and result in a better rapport between the patients and the healthcare industry, then it is most definitely the chatbots.

Pertinent Information Available When Required:

For some minor ailments, even before consulting the doctor the patients would have to take some preliminary steps. What usually happens here is that when a person has some health conditions, he simply keys in his symptoms in the search engine and goes by the hits displayed. This can be very misleading without understanding the actual medical history of the patient. This is why a personalized virtual assistant in the form of a chatbot would be a practically efficient option. The chatbot would have been fed the medical records of the patient. This would include the details about patient’s medical history. If you have any allergies, if you are already on a regular medication, all the information would already have been furnished. This would make it easy for the chatbot to filter out the information and then present to you only the relevant data. This would remove all suggestions for treatments including items you are allergic to and those that might interfere with your current medication. And all this would be available expeditiously.

Booking Appointments and More:

When you are on a treatment course, you might have regular visits scheduled. The chatbot would be able to remind you about forthcoming visits and even book an appointment for you on time.
When you are on some medication, tracking the inventory of the medicines would also be made simpler with the chatbots. You would be reminded about refilling your stash. This is a handy feature that would especially help pregnant women and new mothers. For example, pregnant women might have ultrasound scans to be done, immunizations and tests to be performed at specific times during the pregnancy which might be difficult to remember. Chat bots can remind them on time and also keep a track of all the tests done, the results obtained and the prescribed medications. This would make it easy for the doctor who is handling the delivery. And after the birth of the baby, chatbots can also remind the new mother about the immunization schedule of the baby. Though there are numerous apps on the market that can solve the purpose, the difference comes in the amount of machine learning and intelligence that goes in. With the average mobile apps, you manually enter the baby’s birth date and get notified of the vaccines to be given at different stages. But with a medical chatbot linked with the hospital, the patient information would all be fed automatically from the hospital database including the treatment plan and the progress.

Easy Summary for The Doctor:

Most doctors know their patients’ medical history the moment they glance through the medical file. But the use of chatbots would make it simpler. Once the doctor is notified of the upcoming appointment for a patient the doctor can immediately skim through the patient’s records to be able to interact better. Also if there is a new doctor that the patient is consulting in the absence of the regular physician, Healthcare chat bots would make it easier for the new doctor to quickly understand the condition at hand.

Diet Consultant at Hand:

For those patients that are on strict diet routines, chatbots can help suggest diet charts, menus to suit their medical condition. The doctor could also choose to manually feed in the diet chart suitable or it could also be programmed to be auto generated based on the dietary requirements.

Follow Up Medical Care:

For those who have undertaken a course of medication, for those who have undergone a surgery or even a minor treatment routine, not all hospitals have the resources to continuously follow up and inquire about the progress of the patient. Chatbots would be cost effective alternatives that help offer this service. Doctors could set the timelines and specify a particular set of questions to be put forth to the patient after the patient has left the hospital. The responses could be recorded for the doctor’s reference. Based on the conditions reported, if medical intervention is required at any stage the chatbot would immediately notify the physician. If a simple medical suggestion is all it takes, the chatbot would notify the patient about what has to be done and then check if things are on track.

Chatbots and Mental Health:

Have you used Woebot – chat bot that runs inside Facebook Messenger? This is a perfect example of how chatbots could be used in the field of mental health and psychology. There are chatbots that can converse with people who are in a state of depression or anxiety. The best part is that with the superior natural language processing algorithms at their core, these bots give more empathetic and human like answers which can actually make the person feel better, instead of sounding like a machine talking. Such chatbots can also be deployed by the suicide prevention organizations. Because these bots can stay always active and can connect instantly.
If wearable technology and chatbots are incorporated hand in hand, then this would change the game altogether. With accurate sensors feeding real time medical data, data that can even indicate a change in emotional state of the person, hospitals, and healthcare industry would really start making a big impact in people’s lives.
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