Business of Businesses
Proliferation of smart mobile devices are enabling real-time access to e-commerce, payments, communications and information services across devices and application platforms like never before. Spurred by workforce virtualization, early adopters are significantly boosting operational efficiency and enhancing collaboration across silos and with customers and business partners. Enterprises that seize the opportunity will further differentiate themselves from the pack; those that hesitate may find themselves losing out to more proactive and aggressive rivals.
In addition, companies are developing innovative apps that make use of the features of smart devices, such as accelerometers, GPS systems, gyroscopes and high-resolution cameras. Such apps enable game-changing services such as augmented-reality and location-aware technologies.
A framework that is structured, well-defined and scalable will support this freedom, which we term “Freedom within a Framework.” Four components that constitute the framework are:
1. Technology: Components (hardware, software and services) required to support new devices owned by employees and customers.
2. Governance: Policies that govern the device lifecycle, use of business networks and data.
3. Compliance and Security: Tools, policies, data containment, device strategies, and organization and industry-specific mandates that need to be met.
4. Support: Skilled personnel to manage mobility and its related applications for employees and customers.
Enterprise mobility is no longer an option, but rather a critical business requirement. Winning the future will require companies across industries to embrace mobility platforms that unlock productivity and competitive advantage and optimize ongoing process changes that span the core operating model. Whether organizations are expanding existing architectures or starting fresh by building or acquiring new IT infrastructure via managed services, they will need to tread carefully by making tradeoffs that balance the aforementioned risks and rewards that co-exist with today’s business constraints and tomorrow’s demands for anywhere, anytime information access.