In the previous article (Digital Transformation In Healthcare), we’d discussed about how when the right level of technology is incorporated in healthcare, it helps in gathering the data in one place, making the data accessible anytime and anywhere. Every industry benefits from digitization and the same applies to healthcare.
Here, we continue to discuss the various modules integrated in a digital healthcare system to help the needs of the hospital, its doctors and administrators:
Talk about managing a healthcare business, managing the appointments is one of the most crucial parts. Online appointment management is not a new concept. There are various healthcare institutions that allow patients to check the availability of the doctor and then book and appointment online. The appointment manager module in the smart healthcare management system takes this process one step ahead.
The appointment manager would begin with collating information about the daily charts, the availability of the doctors and the other medical staff. Last minute cancellations or cases where the doctor’s arrival is delayed, if there is an emergency to tend to and other such real time updates are integrated. This puts together valuable information for the patients as well as for the hospital administration to take care of emergency situations. The appointment fixing would also be based on the prioritizing of the consultations of in-patients and out-patients scheduled for the day. Managing the appointments would avoid commotion at the help desk. This would also ensure that the facilities are available by reducing the chances of overcrowding the clinics and consultation areas. If there are no-shows or if the patients turn up late the appointments could also be adjusted based on the list. On the whole the hospital administration staff would be free from a lot of confusion and a major work load would be lifted off their shoulder. So they would be able to focus on other important tasks while the appointment manager takes care of the appointments real time. For the patients, there would be reduced wait times and this enhances the overall experience a great deal.
Communication platform to connect, collaborate and care
Efficient collaboration and convenient ways to connect would make it easy for the healthcare businesses to offer quality care for the patients.
There are several places where communication happens even before the diagnosis and treatment begin. To begin with the patient would look for quality healthcare solution providers and then hunt for the best doctors. Or if the patient already has a doctor then there might be the need to find the hospitals and the availability of the doctor to fix an appointment, where the appointment manager would help. For surgeries and treatment plans for chronic illnesses there might be even more frequent communication happening. The patient might have to keep a check on the medications taken before and after the treatment. So the doctors would be able to get in touch with the patients for follow up. Along with this communication there would also be the need for recording all the interactions that happen between the doctor and the patient. Patient records would have to be maintained and accessed even if the patient comes back for a consultation after a long gap and even if the doctor whom the patient was previously consulting is not with the hospital anymore.
On the whole this communication module would ensure that every piece of information relayed among doctors, patients, medical staff, management teams, administration teams and other non-medical staff can all be documented. So there would be no gaps and even in the absence of the concerned people there would be no delays created. And finally this information is also valuable in medical inventory planning.
Staff tracker and timesheet
Maintaining timesheets is known to improve the productivity in the workplace. It helps the hospitals in knowing how the staff spend their time. So it helps the administration teams and the management teams understand how to plan the daily tasks for the various staff members. This makes assignment of duties simpler. And for the staff, maintenance of the timesheets would help them understand how much time is spent on each activity. This helps them work on improving their time management plans and in turn improves their output. The data can the easily be reviewed on a periodic basis, either every week or month in order to manage the resources better.
Medical equipment tracker
There are situations where in spite of the availability of the concerned doctors treatments are delayed due to the non-availability of essential medical equipment. Sometimes the delays or even cancellations of appointments might also be caused due to the repairs or breakdowns in the hospital equipment. The medical equipment tracker puts an end to all these woes and avoids all sorts of inconvenience caused to patients and to the hospital staff due to the non-availability or increased demand of a piece of equipment. With respect to the labs the samples collected for testing could be accurately maintained and the process of analyzing the samples and updating the patients and the doctors could be automated by including easy RFID tags for the samples. Similar RFID tags would also make it easy to evaluate the health of the machinery and schedule repairs if required. Regular maintenance activities scheduling could also be automated. This would ensure that the medical equipment is in its best condition and this would result in better quality healthcare for the patients, which also strengthens the patients’ trust on the hospital. Medicine availability and planning of inventory could also be improved with this module.
On the whole one thing that we know for sure is that incorporating the right amount of digital technology would help hospitals save time and money and would help patients receive reliable treatments on time. It thus enhances the healthcare industry from every dimension.