Benefits of Humanized Artificial Intelligence (AI)
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Businesses have now begun to embrace the diverse benefits that Artificial Intelligence (AI) offers. Integrating AI at the right juncture in your business instead of replacing an employee can help your employees focus on deep work rather than hard work.
We now have touch screen phones, voice-controlled systems, and smart home appliances. Human interaction interface on various devices has evolved to require less effort from the users. This also makes the machines more “human”. Cognitive ergonomics is now helping take artificial intelligence to the next level. They help in making artificial systems that can mimic the human brain.
AI consists of algorithms that match or surpass human-level intelligence for making intelligent tools. AI is revolutionizing the digital world. There are many digital transformation companies that offer consulting based on AI development, machine learning development (including chatbot development), IoT development, etc.
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Integration of humanized AI in App Development
When AI is humanized and tweaked to understand human responses and emotions and function and respond like a real human, then it would be better accepted. We see a lot of businesses focusing on the enhancement of user experience with the help of humanized artificial intelligence. It not only derives insight from the user data but also responds to the user in a manner and language best suited to his/her emotional profile.
As developing applications are all about designing experiences that appeal to users, understanding what makes users tick can help figure out the most effective approach to development.
Read More : “Benefits of AI Chatbots in Enterprises“
An example of humanized AI applications with AI/ML is e-commerce and video streaming websites. Sharing recommendations is essentially a human trait. The fact that e-commerce and video streaming applications are able to imbibe this trait in their functioning shows their efforts towards providing a high degree of personalization for their users.
In application development, let’s look more specifically at developing mobile applications now. Some of the AI-enabled features in mobile applications are speech and image recognition, location-based services, voice-based virtual assistants, etc.
Integration of humanized AI in Marketing
Now let’s discuss how AI/ML is bringing the humanizing touch to the field of Marketing. When a brand understands its target customers, their challenges, and what kind of solutions they look for, it can come up with the right way to market its offerings. Not only does humanize AI help brands in finding the right audience, but it also helps brands to make their campaigns user-specific and personalized.
Here are some of the humanoid artificial intelligence (AI) systems and their applications:
Smart home controllers
Having a responsive customer care team is on the front seat now, the primary focus of businesses big and small. To begin with, cognitive chatbots can solve the purpose of handling customer query traffic. In the majority of cases, be it answering direct questions from customers or storing and analyzing data, a cognitive chatbot can form a great channel of communication.
Taking this a step further, what if you had a virtual customer care personnel? This could understand natural language, track human emotions, and respond in a more natural humanly language. Whether data has to be mined from the existing database or whether the answer has to be picked from the internet, your virtual customer care representative can resolve all your queries. This can help businesses improve customer experience. For smaller businesses, this is a less expensive option than recruiting a customer care team.
In today’s context, chatbots are fun to be with and can help the customers achieve what they want. Today, the use of chatbots is seen as an easy and fun way to help customers achieve an outcome. You will encounter them on websites, social media, and even on your smartphone. Say hello to Siri and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:
- HR Bot
- Help Desk Bot
- Feedback bot
- Employee life cycle bot
- Recruitment bot
- Appointment bot
- Sales bot to name a few…
The most important bot that has been gaining momentum and is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order, or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.
Virtual customer service personnel
Internet of Things (IoT) is on the rise. This makes the concept of smart homes a more feasible option. So you can have a central console that controls all the devices and appliances in your house.
Read More : “Recognized as Top AI Development Company by GoodFirms“
Now humanoid AI when integrated into this smart system with voice recognition, can simply talk command your console to operate any of the appliances. Humanization would mean that instead of having to remember and recite standard commands, you can talk in your natural conversational language to control the master device. And adaptive learning algorithms when integrated, the system can also learn your habits and your commands and continuously evolve to function better.
Fitness instructors and wearables with humanized AI
Wearables tracking your heart rate and sleep patterns are not new. But what if your wearables could become your personal trainer? What if your fitness band can track your activities and offer real-time feedback just like a personal fitness coach would? That is what humanized AI systems can do in the fitness industry. This fitness trainer can measure your biorhythms and customize a training program for you. For those suffering from any chronic illnesses that require continuous monitoring, AI integrated wearables can measure bodily parameters and periodically report to their physicians and alert them and call for medical help in times of emergencies.
One of the most beneficial applications of humanoid AI would be crime prediction. Police officials can’t be stationed everywhere. Humanized AI systems can track activities and notify the police department of any impending crime. In retail, virtual shopping assistants can help bring the ease of online shopping to brick-and-mortar stores. They can immediately analyze data about your shopping patterns and recommend suitable styles.
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To summarize, the Humanisation of Artificial Intelligence systems makes it easier to deliver a more humanly interaction with a machine. This would help reduce the workload on several careers. The list of applications of humanized AI systems is almost limitless. The way it intertwines user needs with the processes of app development and marketing, it’s no surprise how instrumental AI/ML has become in these processes. For businesses, it helps by delivering better customer service. For the customers, it can help by offering a more personalized service.
When the customer keys in the query, Chatbot answers the customer in a way any customer service personnel would have responded. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales. This makes the work easy for the customer and saves the time and effort of your customer care team.
The selection of the implementation partner is a very crucial task as the entire transformation journey is aligned based on the partner’s expertise. Do thorough research on partner’s knowledge base, real-life solutions implemented for other businesses, their market feedback. Of course, cost-benefit analysis is to be looked at as well. AI development company that understands the latest trends and business strategy shall prove to be very effective in this transformation journey.
Digital transformation is also applicable to businesses that sell offline. It is about the customer service experience through all the online touchpoints (company’s website, app, chatbots, social networking sites, or any other virtual channel) through which the customer interacts with a business. To provide a seamless and enhanced experience to the customers, this is the need of the hour.